MENTAL HEALTH SERVICES AND HELPLINES
Safe Havens for mental health crisis
If you need support and are in mental health crisis, our Safe Haven services are open every evening of the year in Aldershot, Epsom, Guildford, Redhill and Woking as drop-ins. You can also access the service virtually from your own home if you cannot visit in person.
Check the Surrey and Borders Partnership NHS Foundation Trust (SABP) website for more information.
Mental Health Crisis line (open all year, 24h a day)
Tel: 0800 915 4644
SMS texting for people who are deaf or hard of hearing: 07717 989 024
Samaritans – open 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts
Call: 116 123
Email: jo@samaritans.org
SANEline – mental health support line, open every day from 4.30pm to 10.30pm
Tel: 0300 304 700
Campaign Against Living Miserably (CALM)
Call 0800 58 58 58 – 5pm to midnight every day
Or visit the live chat page
MEN
Helpline for male victims of domestic abuse.
Freephone (Mon–Fri 9am-8pm): 0808 8010327 (free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.)
Email support: info@mensadviceline.org.uk (Mon-Fri 9am-8pm, Sat & Sun 10am-12pm & 4pm-6pm)
Webchat support (Wednesday, Thursday and Friday, 10–11am and 3–4pm)
BRITISH LEGION
Together at Christmas is the British Legion’s annual community initiative to combat loneliness and social isolation.
Christmas can be a time when people’s troubles and worries are exacerbated by the financial pressures of the season or feelings of loneliness and isolation.
Their extensive network means they can reach people of all generations within the Armed Forces community, wherever they are based, to offer companionship, support, and a friendly ear.
Need support over the festive period? Call 0808 802 8080
Their lines are open from 8am-8pm every day.
For more information please visit their website.
YOUNG PEOPLE
Children and Young People Safe Haven – for 10-18 (drop-in)
A safe space where you can talk about worries and mental health in a confidential, friendly and supportive environment. Please note it is not a crisis service.
Based in several locations:
Opening hours Guildford: Mondays and Wednesdays, 3.30pm–7pm at 7 Ward Street, Guildford, GU1 4LH
Opening hours Epsom: Tuesdays and Thursdays, 3.30pm-7pm at The Focus Youth Centre, 9 Depot Road, Epsom, KT17 4RJ
Opening Hours Staines: Tuesdays 4pm–8.30pm; Wednesdays 4pm-8.30pm and Saturdays 12pm–6pm at Leacroft Youth Centre, Raleigh Court, Staines, TW18 4PB
You can also call them 6 days a week, Monday to Friday on their phone line between 3.30pm and 7.30pm and Sunday 1-4pm on 01483 519436.
Papyrus HOPELINEUK – for under 35s struggling with suicidal feelings, or people concerned about a young person who might be struggling
Tel: 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm)
Email: pat@papyrus-uk.org
Or text: 07786 209 697
Nightline – for students
Visit the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.
LGBTQ+
Switchboard – if you identify as gay, lesbian, bisexual or transgender
Tel: 0300 330 0630 (10am–10pm every day)
Email chris@switchboard.lgbt or use the webchat service on their website. Phone operators all identify as LGBT+.
DOMESTIC VIOLENCE
National Domestic Violence Support Helpline – open 24 hours
Tel: 0808 2000 247
Your Sanctuary – Sanctuary, support and empowerment to anyone affected by domestic abuse
Helpline service available between 9am and 9pm, 365 days per year
· Telephone: 01483 776822
· Textphone (via Relay UK): 18001 01483 776822
Helpline for male victims of domestic abuse.
Freephone (Mon–Fri 9am-8pm): 0808 8010327 (free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.)
Email support: info@mensadviceline.org.uk (Mon-Fri 9am-8pm, Sat & Sun 10am-12pm & 4pm-6pm)
Webchat support (Wednesday, Thursday and Friday, 10–11am and 3–4pm)
SEXUAL VIOLENCE
Womens and Girls Network – Free Sexual Violence Helpline
Immediate, free and confidential information, advice, advocacy and support for women and girls (14 years+) affected by any form of gendered violence and abuse, all run by women. The Advice Line is also open to professionals who need support on cases related to gendered violence.
Call Freephone 0808 801 0660 or email: advice@wgn.org.uk (Monday to Friday 10am to 4pm and from 6pm-9pm on Wednesdays).
For further advice and helplines, please visit the Womens and Girls Network website.
ADDICTION
Helpline Advisors are available from 9am to 7pm, Monday to Friday, offering a non-judgemental, supportive and professional service. Webchat also available through their website.
Tel: 0808 802 5000
Text: 07537 432 411
VIRTUAL SUPPORT
Virtual Safe Haven
If you need support and are in mental health crisis but can’t leave your home, our virtual Safe Haven services are available every evening of the year as drop-ins. To connect to the virtual service, simply go to the Safe Haven that is closest to you and click on the link.
The Stayalive app is a pocket suicide prevention resource, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.
Togetherall – a confidential online mental health support community available 24/7.
It is a peer-to-peer platform and a safe place to connect with others experiencing similar feelings, plus there are trained professionals on hand, 24/7. All members are anonymous to each other within the community.
If you prefer not to share, there are tools and courses to help you look after yourself, along with plenty of resources to explore covering topics such as anxiety, sleep, weight management, depression and many more.
To find out more: https://togetherall.com/en-gb/faqs/
